Returns
The full Returns, Refunds & Exchanges Policy PDF is the authoritative printable document. Site notes below do not invent windows, fees, or guarantees beyond what that policy states.
Eligibility
Which products can be returned, in what condition, and within what timeframe will be stated here once confirmed. Skincare often has hygiene limits; final eligibility will reflect both client policy and any manufacturer or wholesale constraints.
Until then, treat every order as subject to the forthcoming published policy rather than an implied standard retail window.
How to request
When the full policy is live, this section will list the steps and what to include (order reference, reason, photos if needed). For now, email hello@dewtheory.studio with your order details and what went wrong — Emily can respond case by case while formal terms are finalized.
Non-returnables
Categories that cannot be returned (for example opened actives, certain hygiene-sensitive items, or final-sale promotions) will be listed explicitly when Emily sets the policy. No placeholder list is offered here as if it were already decided.
Damaged or incorrect
If something arrives damaged or does not match what you ordered, contact the studio as soon as you can with photos and your order reference. Resolution paths (replacement, refund, or supplier coordination) depend on fulfillment setup and will be documented with the final returns policy.
Services
Virtual consultations are a service, not a shipped good. Deposit and cancellation terms are separate and will publish when those numbers are set — they are not folded into product returns language.